Shipping Policy

At Ash & Parish, every order is carefully prepared and packaged before beginning its journey to you.

Where We Deliver

We currently deliver throughout the Republic of Ireland and EU countries. 

We hope to introduce delivery to Northern Ireland, the United Kingdom and USA in the future.

Processing Times

Orders are normally prepared and dispatched within 2–4 working days.

Orders placed during weekends or public holidays will be processed on the next working day. During launches, promotional periods and particularly busy seasons, processing may take slightly longer.

Delivery Times

Once dispatched, delivery within the Republic of Ireland normally takes approximately 1–3 working days and delivery within EU may take 5-10 business days. 

Delivery times are estimates and may occasionally be affected by circumstances outside our control, including postal delays, severe weather or unusually busy periods.

Shipping Charges

Standard tracked delivery within the Republic of Ireland costs €8.95. Delivery is free on orders of €120 or more within Ireland.

Standard tracked delivery within Belgium, France, Germany, Luxembourg, Netherlands costs €19.95. Delivery is free on orders of €160 or more in these countries.

Standard tracked delivery for the remaining EU countries costs €24.95. Delivery is free on orders of €190 or more.

The applicable delivery charge will be clearly displayed at checkout before payment is completed.

Order Tracking

When tracking is available, you will receive a dispatch confirmation email containing your tracking information.

Please allow a short period for the tracking details to become active after your order has been dispatched.

Incorrect Delivery Information

Please check your delivery address carefully before completing your order.

If you notice an error, contact us as soon as possible at ashparish@gmail.com. We will do our best to update the address before dispatch, but we cannot guarantee that changes can be made after an order has been processed.

Additional delivery charges may apply if an order is returned to us because the address supplied was incorrect or incomplete.

Delayed, Missing or Damaged Orders

If your order has not arrived within seven working days of receiving your dispatch confirmation, please contact us at ashparish@gmail.com with your name and order number.

If your parcel arrives damaged, please contact us as soon as possible and include clear photographs of the packaging and the affected item. We will review the issue and arrange an appropriate solution.

We will work with the delivery provider to investigate missing or damaged parcels. Your statutory consumer rights are not affected.

Pre-orders

Estimated dispatch dates for pre-order products will be clearly stated on the relevant product page. If an order contains both available and pre-order products, the complete order may be dispatched together when all items are ready.

Questions

If you have any questions about delivery, please contact us at:

Ash & Parish
Email: [ashparish@gmail.com]

It’s not just a game. It’s who we are.

Customs & Taxes: For international orders (outside the EU), please note that your order may be subject to import duties and taxes. These charges are the responsibility of the customer and are not included in our checkout total.